Support

In order to truly benefit from a ROI it is essential that your implementation is backed up by a dedicated team of industry professionals who understand your requirements, are able to identify and resolve technical or training issues and ensure the highest level of system uptime.

Trac-Tech has a dedicated support team backed up by highly experienced product engineers. We run a dedicated Help Desk with an enterprise wide CRM system and employ tools such as Team Viewer™ for remote desktop support.

The Trac-Tech service capability ensures an extremely quick response time by certified, trained and experienced personnel.

Service Level Agreements (SLA’s) are available for those clients who want to contain their support costs as well as benefit from associated reduced service fees.