Support

In order to truly benefit from a ROI it is essential that your implementation is backed up by a dedicated team of industry professionals who understand your requirements, are able to identify and resolve technical or training issues and ensure the highest level of system uptime.

Trac-Tech has a dedicated support team backed up by highly experienced product engineers. We run a dedicated Help Desk with an enterprise wide CRM system and employ tools such as Team Viewer™ for Remote Desktop Support.

The Trac-Tech service capability ensures an extremely quick response time by certified, trained and experienced personnel.

Service Level Agreements (SLA) are available for those clients who want to contain their support costs as well as benefit from associated reduced service fees. So, do not hesitate to contact us for assistance on Time & Attendance, Access Control or Biometric Technology Solutions.

Trac-Tech Service Request

Please complete this form in full. Should you have any queries please contact our National Helpdesk on 0861 100 198

Company Name

Contact Name & Surname

Mobile

Site Name

Site Contact Person

Customer ID

Order Number

Site Address

Site Contact Number

Issue Description

Agreement:

I hereby confirm that I am authorised to request service from Trac-Tech on behalf of the company. I further confirm that in the event this Service Request is not covered by a SLA (Service Level Agreement) that I agree to settle the applicable charges for labour, travel and parts in full.

Confirmation of Standard Charges: - July 2024

(SLA rates discounted as per agreement)

Labour R880.00 Per Hour ex. VAT
Travel Per KM R7.50 ex. VAT
Travel Time R880.00 Per Hour ex. VAT
Parts costing in excess of R2000.00 will be quoted for

Your Signature

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